Privacy Policy

1. Introduction

1.1. Plumb Active (“Plumb Active,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we collect from our customers, website visitors, and users of our services.

2. Collection of Personal Information

2.1. We may collect personal information directly from you when you interact with us, such as when you:

  • Visit our website;
  • Contact us via email, phone, or other communication channels;
  • Use our services; or
  • Provide feedback or participate in surveys or promotions.

2.2. The types of personal information we may collect include, but are not limited to:

  • Name, address, email address, and phone number;
  • Payment information;
  • Job title and company information;
  • Log-in credentials and account information;
  • Communications and correspondence with us; and
  • Any other information you choose to provide to us.

 

3. Use of Personal Information

3.1. We may use the personal information we collect for various purposes, including:

  • Providing and improving our services;
  • Responding to inquiries and customer service requests;
  • Processing payments and transactions;
  • Sending administrative information, such as updates, security alerts, and account notifications;
  • Personalising your experience and delivering tailored content and offers;
  • Conducting research, analytics, and data analysis to improve our services and understand user preferences;
  • Complying with legal and regulatory requirements; and
  • Any other purpose disclosed to you at the time of collection.

 

4. Disclosure of Personal Information

4.1. We may disclose personal information to third parties in the following circumstances:

  • With your consent or at your direction;
  • To our affiliates, partners, service providers, and contractors who assist us in providing our services and conducting our business operations;
  • In connection with a merger, acquisition, or sale of assets;
  • To comply with legal obligations, such as responding to subpoenas, court orders, or legal process; and
  • To protect the rights, property, or safety of Plumb Active, our customers, or others.

 

5. Data Security

5.1. We implement reasonable security measures to protect the personal information we collect and maintain, including encryption, access controls, and other safeguards designed to prevent unauthorised access, disclosure, alteration, or destruction of data.

6. Data Retention

6.1. We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will securely dispose of or anonymise it.

7. Your Rights and Choices

7.1. You may have certain rights and choices regarding your personal information, including the right to access, correct, or delete your information, as well as the right to object to certain processing activities. To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

8.1. Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information and terminate the child’s account.

9. Changes to this Privacy Policy

9.1. We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

10.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Plumb Active Office 118, 585 Little Collins Street Melbourne 3000 Phone: 1300 592 311 Email: Privacy(at)plumbactive.com.au