REFUND POLICY

Workmanship Refund Policy

Thank you for choosing Plumb Active for your plumbing needs. We are committed to providing exceptional service and ensuring your complete satisfaction. Please take a moment to review our refund policy outlined below.

No Refunds on Workmanship 

At Plumb Active, we stand behind the quality of our workmanship. As such, we do not offer refunds on work performed by our skilled technicians. Our team is dedicated to delivering professional and reliable plumbing services to meet your needs and expectations.

Customer Satisfaction Guarantee

Your satisfaction is our priority. In the rare event that you are not entirely satisfied with the workmanship provided by Plumb Active, we are committed to addressing your concerns promptly and effectively. We value your feedback and will work diligently to resolve any issues to your satisfaction.

Issue Resolution

Should you encounter any issues with the workmanship or have concerns about the services provided, we encourage you to contact us immediately. Our experienced team will assess the situation and take appropriate measures to rectify any issues without delay. Your peace of mind is important to us, and we strive to ensure that every aspect of our service meets your expectations.

Rectification of Issues

Our goal is to exceed your expectations with every service we provide. In the event of any workmanship-related issues, Plumb Active will take prompt action to rectify the situation at no additional cost to you. We are committed to delivering lasting solutions and ensuring that your plumbing needs are met with the highest level of professionalism and expertise.

Manufacturer’s Warranty

Please be aware that the products we install are covered by their respective manufacturer’s warranties. These warranties vary depending on the product and manufacturer. In the event of any product defects or issues covered under the manufacturer’s warranty, we recommend that you contact the manufacturer directly for assistance. Our team is available to provide guidance and support as needed to facilitate the warranty process.

Open Communication

We value open communication and transparency in our dealings with customers. If you have any questions, concerns, or feedback regarding our refund policy or any aspect of our services, please do not hesitate to reach out to us. Your satisfaction and peace of mind are of utmost importance to us, and we are here to assist you in any way we can.

Contact Us

If you have any questions or require further assistance regarding our refund policy, please don’t hesitate to contact us:

Plumb Active Office 118, 585 Little Collins Street
Melbourne, VIC 3000
Phone: 1300 592 311
Email: refunds(at)plumbactive.com.au